Property Maintenance
Transparent and hassle-free maintenance for your investment property. You're kept informed and in control every step of the way.
Every maintenance request is reviewed by our team
When your tenant submits a request, it is reviewed by our team first. If the task is invalid or incomplete, we send it back to the tenant for clarification.
All the information you need to make a fast decision
We require that tenants submit photos, videos and a clear description. We use this info to provide clear details of the problem type and where it is.
Be confident you are paying the best price
Our carefully curated trade partnerships means we can secure ultra competitive rates for repairs, so you can feel confident you are paying the right price.
Transparent maintenance process for you to see
This is why property owners across Melbourne trust us to get the job done.
We're quick to respond
Of requests are processed by us in 12h
%
We’re quick to get moving
Of approved requests are assigned to tradies in 24h
%
Never pay overpriced maintenance
We're constantly gathering and updating cost estimates for new and existing types of jobs all the time to our knowledge base, so you can feel confdent that you're not paying too much for your repairs and maintenance jobs.
Moye FAQ
Common questions other owners ask about our property maintenance
Tenants report maintenance requests through our mobile tenant app with detailed photos and videos. The owner then receives a phone notification to view the details of the request from their tenant. From there they can choose from the following options. 1.Find a tradie (this allows us to go ahead and assign a tradesperson, however we’ll always source quotes for estimates of $250). 2. I will fix it myself. 3. I have a preferred tradie. 4. Under Warranty. 5. I’d like to discuss this further.
Tenants will report maintenance/repairs through their tenant app which will then be sent to you for approval, from there we'll use our best judgement to review and determine what's the most suitable method to amend the issue.
When tenants report a maintenance/repair issue, they're required to provide as much detail as possible and include photos and video footage. Moye will then review this report and send it through to you for approval. We always utilise our best judgement to assess the issue before matching the job with an appropriate tradesperson.
In taking care of your property, we have developed a network of trusted tradespeople for the jobs. Every member of our network is highly reviewed and complies with all licensing regulations.
Of course, you can fix the maintenance issue yourself or if you have a preferred tradie you would like us to use just let us know the details when we send through the request. We will then inform the tenants and update our system.
We will provide you with a maintenance cost estimate, using data on the cost of previous repairs for similar issues.
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