New owner guide at Moye

Welcome to the world of Moye! Some of our processes will be familiar to you as a new owner, while others will be unfamiliar. We’ve outlined some of the most common processes you’ll encounter with us below. Naturally, this is just the start of (what we hope will be) a long friendship. We’re excited to take care of you, your renters, and your property.

We’re always available at your personal choice communication channels be it hello@moye.com.au, Wechat, Phone calls or through your owner portal.

Routine Inspection

Every year, we do at least two routine property inspections. As seen below, each state has its own regulations regarding how frequently landlords are authorised to conduct routine inspections. If you desire and are permitted, we can do additional inspections.

• Every 6 months, Victoria (but not within the first 3 months)

Statements/disbursements

Each month, we handle disbursements on the 15th and last day of the month/we also provide immediate payouts. The statements are usually available immediately in your owner portal upon disbursements.

Talk to your dedicated manager

If you have a specific question, please contact hello@moye.com.au (the only email address you’ll need to remember!). This inbox is monitored and accessed by every staff in the organisation, allowing for speedy transfer to the appropriate individual and prompt response.

During business hours (9:30 am - 5 pm weekdays), you can call your dedicated property manager directly, or sent a message on wechat or text directly, we usually respond asap or within 3 hours time if the response requires us to prepare or gather information.

You can also contact us afterhours if you need any assistance. Please text your specific enquiries to your dedicated manager, and they will respond asap if the enquiry is urgent, or by the latest the morning of the next business day.

Maintenance

Renters can report an issue through their tenant app or email, which requires a photo or video in every case. You will receive a text message or an email when property maintenance issues arise. You’ll be able to tell us if you want us to find a tradie, if you want to fix it yourself, or if you need additional information to review it.

We’ll next get bids for any issues that are expected to cost more than $200 and take care of the problem with our chosen list of tradespeople. We sometimes also identify the issues ourselves during routine inspections, which are treated in the same way.

We will also proactively monitor the newest compliance regulations, and organise those to be attended to if they haven’t already been. The current regulation in Victoria include,

• every 2 years, gas and electricity safety checks
• every 12 months, Smoke alarms and fire safety checks

Renewal of leases

We will contact you 90 days before your lease expires, asking what you want to do as well as provide report on potential for rent increase. We then have a process for renters to tell us if they want to renew or move out, assuming you wish to renew the lease. This means we take care of it ahead of time, and if they decide to leave, we have plenty of time to prepare a leasing campaign.

Finding new tenants/moving out

When your renters leave, we’ll conduct an outgoing inspection before taking care of everything necessary to find new renters. The process begins with a market rent appraisal, which is followed by open homes. Before they move in, we screen and examine tenants and perform an ingoing inspection.